Claimed Listings Terms
Provider: Secret Boston, LLC, a Delaware limited liability company. Business address: 160 West 71st Street, 16R, New York, NY 10023. Contact: crew@secretboston.net.
These Terms govern the paid Claimed Listing service offered by Secret Boston, LLC (“Secret Boston,” “we,” “us,” or “our”). “You” means the business purchasing the subscription, including a sole proprietor purchasing for business purposes. The individual accepting these Terms represents that the individual is at least 18 and has authority to bind that business. This service is for business use, not personal, family, or household use.
1. Claimed Listing service
If you claim with an email address at the business website domain, payment is collected when you submit your claim, and Owner tools activate after we confirm it. If we do not approve the claim, we refund the full charge. Otherwise, payment is collected only after we approve your claim. Each subscription covers one approved Place listing unless checkout expressly states otherwise. Your paid term starts when payment succeeds and your Owner tools access is activated. If we cannot activate access, we will refund the charge.
An active subscription gives your verified representative access to private Owner tools on the claimed listing to submit factual updates, official photos, Member perks, and support messages. Updates may concern descriptions, hours, contact information, website, address, menu, booking and social links, accessibility, amenities, closures, reopenings, and requests to correct categories or settings.
Owner tools allow submissions, not direct editing of the public listing. Nothing you submit publishes automatically. We review submissions and may edit, approve, reject, schedule, or remove them. Claim approval alone does not activate paid Owner tools.
An active subscription also includes Featured placement, labeled “Featured” wherever it appears: at least two features each year in our weekly events calendar email; a daily feature in the rotating Places section of our homepage; and, rotating among subscribers, up to two Featured spots at the top of the Places pages for your listing's neighborhood and category. Our editorial rankings and recommendations, including The Move, Guides, and articles, are never paid. We do not guarantee views, clicks, traffic, a specific position, or a frequency beyond what this paragraph describes, and we may change the format or schedule of Featured placement.
A claim does not transfer ownership of the public listing or give you exclusive control of it. Apart from the Featured placement described above, it does not guarantee approval of an edit, publication of promotional claims, ranking, score, placement, traffic, clicks, leads, sales, search-engine indexing, editorial coverage, endorsement, or promotion. Payment does not buy ranking or editorial coverage. We retain editorial control over eligibility, accuracy, browse rules, presentation, and listing integrity.
2. Eligibility and verification
You must have continuing authority to act for the listed business and provide accurate identity, business, and billing information. Our usual verification method is a sign-in link sent to an email address at the business website domain. If that method is unavailable, you may explain why and request manual verification, such as a callback to the independently listed business phone number or review of a business license.
We may request additional verification or pause, reject, or revoke a claim to address conflicting claims, changes of ownership, suspected fraud, unauthorized access, or listing-integrity concerns. Verification confirms an approved representative relationship; it is not a guarantee of legal ownership, licensing, safety, or business quality.
Tell us promptly if your authority ends, the business changes ownership, or account access is compromised. Claims and subscriptions do not transfer automatically. We must approve any replacement representative or transfer. Keep account credentials and sign-in links secure. Do not submit government identity documents, Social Security numbers, payment-card details, or unrelated personal information unless we expressly request the necessary information through a secure method.
3. Review times and urgent corrections
We aim to review most listing-update requests within a few hours, but this is a service goal, not a guaranteed response or publication deadline. Review may take longer because of verification, workload, weekends, holidays, technical problems, or the nature of a request. Approval is not guaranteed.
You may flag a time-sensitive correction as urgent, including incorrect hours, a temporary closure, an incorrect address, or a safety issue. We prioritize urgent requests for review without guaranteeing timing or outcome. This service is not an emergency reporting channel. Contact emergency services or the appropriate authority for immediate safety concerns.
4. Submitted photos and content
You retain ownership of the photos, text, logos, and other materials you submit (“Submitted Content”). You represent that you own the necessary rights or have obtained permission covering the uses described here, including required permissions from photographers, copyright owners, trademark owners, and identifiable people. Being shown in a photo, paying for photography, or finding an image online does not by itself establish those rights. Do not submit third-party directory or review-platform content unless you have permission for these uses.
You grant Secret Boston a nonexclusive, worldwide, royalty-free license to reproduce, store, display, distribute, publish, and adapt Submitted Content, including editing text and cropping, resizing, formatting, or combining images with other material. We may use it on our website, in our newsletters, on our social channels, and in advertising or promotional materials for Secret Boston and the listed business. We may use your business name and submitted logos to identify and promote that business in those contexts. This license does not authorize sale of your content as a standalone stock asset or use to train a general-purpose AI model.
We may sublicense these rights only to service providers, contractors, and distribution platforms as needed for those permitted uses, and transfer the license to a successor acquiring the relevant Secret Boston business or assets. We do not have to publish your content, pay compensation, or give attribution unless we separately agree in writing. We will not knowingly edit content to falsely attribute a statement or endorsement to you.
The license continues after cancellation while we use the content for these purposes. You may withdraw permission for future use by emailing crew@secretboston.net and identifying the material. Within 30 days after receiving a sufficiently specific request, we will stop new uses and remove the identified material from active web pages and social posts we control, subject to legal preservation requirements. Previously distributed emails and printed materials, third-party copies or reposts outside our control, and nonpublic backup, evidentiary, and legal records may remain. We may continue to maintain independently sourced facts and our own editorial content. Notify us immediately if you learn that submitted material infringes rights; we may remove it sooner. If rights in a photo are questioned, we may pause its publication and request proof of ownership or permission. If the photo is already published, we may remove or disable it while we investigate.
Verification documents, payment records, and private support correspondence are not Submitted Content licensed for public promotion. We may reject low-quality, misleading, watermarked, duplicate, or rights-unclear content and decide whether and where accepted content appears.
5. Perks for Secret Boston Members
You may submit Member perks such as discounts, complimentary items, tickets, guest-list spots, or packages. You must be authorized to offer each perk, describe eligibility, availability, exclusions, redemption steps, and expiration accurately, and honor it as published for its stated period. You are responsible for your business’s goods, services, employees, safety, licenses, and fulfillment of the perk.
We may edit, reject, pause, expire, or remove a perk, including after complaints or failure to honor it. Approval does not guarantee promotion or redemptions. Tell us promptly if a perk becomes unavailable. Do not retroactively refuse a valid redemption or confirmed entitlement created before a change, except where prohibited by law or affected by fraud. Secret Boston is not the seller or fulfiller of your perk merely because it publishes the offer.
6. Advertising discount
While the claim is active and paid, the claimed business receives 10% off Secret Boston advertising packages through a code we provide. It applies to eligible purchases made while the subscription remains active, including the remainder of a paid term after cancellation. It does not apply retroactively to completed purchases, to the Claimed Listing subscription itself, or to purchases for another business. Advertising requires a separate booking and any applicable advertising agreement. The code ends when paid access ends.
7. Price and automatic annual renewal
The subscription costs $299 for each one-year term, plus applicable taxes, if any, disclosed before payment. Applicable taxes are based on the address of the listed business. There are no additional mandatory service fees for this plan. Advertising and other separately purchased services are not included.
Your subscription automatically renews for successive one-year terms unless you cancel before the renewal charge. By expressly agreeing to annual renewal at checkout, you authorize recurring charges to your selected payment method through SureCart and Stripe. Your confirmation will identify the paid term, next renewal date and time, and cancellation method. Keep a valid payment method and current contact information on file.
We will email a renewal reminder 20 calendar days before your cancellation deadline. It will identify the listing and subscription, renewal amount including applicable taxes, renewal date and time, cancellation deadline, and online cancellation link. If a legally required notice period differs, we will comply with it. If we cannot provide a required notice in time, we will postpone the renewal charge until the applicable notice requirement is satisfied.
We will not increase your subscription price during a paid term. A higher price for a future term requires advance written notice and your express agreement before we charge that higher price. If you do not agree, we will not renew at the increased price; access ends after the existing paid term unless we agree to continue at the current price. Changes in legally required taxes will be disclosed in the renewal notice.
8. Cancellation, failed payments and refunds
You may cancel automatic renewal at any time through the subscription-management controls in your account on secretboston.co. No telephone call or explanation is required. You may also request cancellation by emailing crew@secretboston.net from the account email address and identifying the business or subscription. We may request only information reasonably needed to authenticate an unclear request.
Cancellation stops future renewal charges and takes effect when submitted through the online controls or when we receive an identifiable email request. A confirmation will state the cancellation and access-end dates. Cancel before the renewal date and time shown in your reminder to avoid that renewal charge. Failure to receive a confirmation does not undo a valid cancellation. Unless terminated for a separate reason under these Terms, access continues through the paid term.
Canceling does not delete the public Place listing, remove independently sourced editorial information, cancel another subscription, or withdraw the content license. Deleting your account or losing access to its email address is not a substitute for canceling; contact us if you cannot reach your subscription controls.
If payment fails, we may notify you, retry the failed charge, and suspend paid features until payment is resolved. An unresolved failed payment may result in termination. After cancellation, we will not retry an unpaid renewal charge. Cancellation does not erase charges properly incurred for service already provided.
Payments are nonrefundable, and we do not provide prorated refunds for voluntary cancellation, unused access, rejected edits, disappointing business results, or failure to use the service, except where required by law or expressly stated here. We will refund a duplicate or incorrect charge and any renewal charge collected after a timely valid cancellation. We will refund the initial charge if paid access cannot be activated. If we permanently discontinue your paid service, remove your listing so the paid service cannot be provided, or terminate it for a reason other than your material breach, we will refund the unused paid term on a daily prorated basis. These limits do not restrict a legally required refund, payment dispute right, or remedy that cannot lawfully be waived. Any refund includes associated taxes to the extent required by law.
9. Your responsibilities and our review rights
Keep business information current, submit only substantiated factual updates, respond to reasonable verification requests, and comply with applicable law. Do not submit unlawful, infringing, deceptive, abusive, or discriminatory material; impersonate a representative; misuse Owner tools; or attempt to bypass review or security controls.
We may decline submissions that are inaccurate, unverifiable, misleading, promotional, low quality, outside the service scope, or legally problematic. We may correct, noindex, hide, archive, or remove a listing under our editorial, safety, and quality standards. Paid status does not prevent an accurate unfavorable editorial assessment or require us to publish your preferred description. If removal prevents us from providing the paid service, the refund provision above applies.
10. Privacy and payment information
Our Privacy Policy at secretboston.co/privacy-policy/ explains our handling of claim verification, contact, submission, agreement, and transaction records. SureCart and Stripe process checkout, payment, subscription, receipt, refund, dispute, and fraud-prevention information. Their own privacy policies also describe their processing. We do not store complete card numbers or card security codes in WordPress claim records. Do not include those details in submissions or messages.
We may retain records reasonably needed for transaction history, tax and accounting, fraud prevention, security, disputes, agreement enforcement, and legal obligations after a claim or subscription ends, subject to applicable law and our Privacy Policy.
11. Suspension, revocation and termination
We may suspend access while investigating suspected fraud, unauthorized representation, misuse, nonpayment, legal risk, or an unresolved authority dispute. When reasonably possible, we will explain the issue and allow a reasonable opportunity to address it. Immediate suspension or termination may be necessary for security, fraud, serious abuse, legal compliance, or material harm to listing integrity.
We may terminate for a material breach or revoke a claim when authority cannot be verified. We will stop future renewal charges when we terminate the subscription. Refunds follow section 8. A suspension does not allow us to keep charging indefinitely for unavailable service; if we permanently end service or determine no material breach occurred, we will refund the unused term and any period of suspension during which paid service was unavailable.
12. Service limitations and liability
Except for the express commitments in these Terms and obligations imposed by law, the service is provided as available, without a warranty of uninterrupted availability, error-free operation, fitness for a particular purpose, or business results. We are not responsible for an owner’s failure to honor a perk, inaccurate or unlawful information submitted by an owner, third-party business conduct, third-party websites, or outages and delays beyond our reasonable control. Reviewing or publishing material does not guarantee its accuracy or a business’s performance. A review taking longer than a few hours is not, by itself, a breach of these Terms.
To the fullest extent permitted by law, Secret Boston is not liable under these Terms for indirect, incidental, special, consequential, or punitive damages, or lost profits, revenue, goodwill, or business opportunities. Our total aggregate liability arising from the Claimed Listing service will not exceed the greater of $99 or the subscription fees you paid for the affected listing in the 12 months before the event giving rise to the claim.
The exclusions and cap do not apply to our fraud, willful misconduct, gross negligence, liability that applicable law prohibits limiting, or statutory damages, costs, or attorney fees that cannot lawfully be waived. They also do not limit the express refund obligations in these Terms. Nothing here excuses our own unlawful conduct or eliminates a nonwaivable statutory right.
13. Responsibility for third-party claims
To the extent permitted by law, you will indemnify Secret Boston against third-party claims, damages, settlements, and reasonable legal costs arising from your unauthorized representation, Submitted Content infringing third-party rights, materially false submissions, or failure to honor a published perk. This obligation does not extend to claims caused by our own breach, negligence, unlawful conduct, or use of content outside the granted license.
We will promptly notify you of a claim, with delay excusing your obligations only to the extent it materially prejudices your defense. You may control the defense using reasonably acceptable counsel. We may participate at our own expense. No settlement may admit wrongdoing by us or impose a nonmonetary obligation on us without our written consent, which will not be unreasonably withheld.
14. Governing law and disputes
Massachusetts law governs these Terms, excluding conflict-of-law rules, except where applicable law requires otherwise. Disputes arising from these Terms or the Claimed Listing service must be brought in a state court with jurisdiction in Suffolk County, Massachusetts, or the United States District Court for the District of Massachusetts if it has subject-matter jurisdiction. Both parties consent to personal jurisdiction in those courts. Either party may use a small-claims court with jurisdiction where applicable law permits, and this provision does not restrict any nonwaivable right to use another forum.
These Terms do not require arbitration and do not waive the right to bring or participate in a class or representative action where otherwise permitted by law. Neither party waives a jury trial under these Terms. You may contact crew@secretboston.net to seek an informal resolution, but doing so is not a prerequisite to filing and does not shorten or extend a legal deadline.
15. Changes, notices and general provisions
We will email material changes to these Terms at least 30 days before they take effect. Material changes to the price, content license, dispute provisions, or other substantial rights require your express agreement before applying to you. Changes will not retroactively expand rights in previously submitted content or govern an existing dispute without your express agreement. If you do not agree to a material change, your existing Terms continue through the paid term and we may end renewal at its conclusion. We may make nonmaterial clarifications prospectively after notice. Changes legally required sooner will take effect only to the extent required by law.
We send service, billing, and legal notices to the email address associated with your subscription. Keep it current. Subscription notices are transactional; marketing preferences remain separate. Contact us at crew@secretboston.net or the business address above.
These Terms and the checkout order details form the agreement for this service. These Terms control Claimed Listing matters if inconsistent with general website terms; any separate advertising contract governs advertising purchases. The Privacy Policy describes data practices and does not replace a separate consent when one is required. If a provision is unenforceable, the remaining provisions continue to the extent permitted by law. Failure to enforce a provision is not a waiver. Clauses concerning accrued obligations, content licenses, refunds, retained records, liability, indemnification, and disputes survive as their wording requires.